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Sunface Technologies – Services, Ticket Management System (STMS)

Sunface Ticket Submission – Terms & Instructions

  1. Purpose of this Form:
    • Please use this form to submit support requests, service issues, technical problems, or feature requests.
  2. Required Information:
    • Please provide accurate and complete details to help us resolve your issue faster.
  3. Response Time:
    • Our support team will acknowledge your ticket within 24 hours.
    • Resolution time will vary depending on the complexity of the issue.
  4. Support Hours:
    • Monday to Friday – [mention timings, e.g., 9:30 AM to 6:30 PM]
    • Tickets submitted after working hours or on holidays will be attended to on the next business day.
  5. Confidentiality:
    • All information submitted will be handled confidentially and used solely for resolving your query.
  6. Follow-up:
    • You will receive email updates regarding your ticket status.
  7. Abuse Policy:
    • Tickets containing abusive, offensive, or irrelevant content will be rejected.
Sunface Technologies